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F.A.Q.
Questions
 
1. How do I set up an account with medicomstore.com?
2. Can I place an order by phone?
3. Can I place an order by mail?
4. Do you accept Purchase Order (PO) numbers?
5. Once I place an order, how long does it take before the order is shipped from your warehouse?
6. How long does it take to receive my order?
7. Will you ship International orders?
8. How do I track my order status?
9. What credit cards can I use to place my order?
10. How do I return a product?
11. Is there a time limit on returns?
12. When do I receive my refund after the item was returned?
13. Can I return hazardous materials?
 

 
Answers
 
1. How do I set up an account with medicomstore.com?

It is fast and easy to establish a medicomstore.com account. Simply click on the Register link above (or Click Here). Follow a few simple steps to enter your personal information and establish a unique user name and password.  Once completed, you may place orders online immediately. On your subsequent visits, simply log on with your user name and password for an immediate account access in order to update your personal information, review order history or to place orders 24 hours a day / 7 days a week.

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2. Can I place an order by phone?

Of course. To place an order by phone simply calls us at 00357 24642070 working hours or through our online shop 24 hours a day.

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3. Can I place an order by mail?

Yes.  To place an order by mail simply send in your order request, along with a personal or business check to:

M.G Medicom Services Ltd

7A, United States of America Street,

6043, Larnaca

Cyprus

Please allow 3-5 business days for your order to be received and an additional 5-7 business days for the funds to clear before your order can be released.

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4. Do you accept Purchase Order (PO) numbers?

Please call 00357 24642070 to set up your Purchase Order Account.  In order to establish a credit history with us, the first order is always paid for by credit or debit card, check or money order.  This also allows us time to send you a credit application, which you will need to fill out and return to us.  Restrictions may apply to Purchase Order accounts.

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5. Once I place an order, how long does it take before the order is shipped from your warehouse?

Orders placed today will be processed for shipping/delivery the next business day. All Shipments are subject to stock availability.

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6. How long does it take to receive my order?

It usually takes 2-7 business days to process your order for shipping/delivery, once your order information is received and verified. All Shipments are subject to stock availability.

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7. Will you ship International orders?

Yes.  We ship International orders.

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8. How do I track my order status?

Tracking numbers and any backorder details will be sent to the e-mail address (provided by you during registration) within 24 hours of shipment. If for some reason you did not receive the status at your e-mail address, please make sure that the e-mail address provided is correct and that you are not using a spam blocking service. If you are using a spam blocking service please make sure to add info@medicomstore.com to a safe list, so that you may receive your order conformations, order status and tracking information.

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9. What credit cards can I use to place my order?

We accept all major credit cards including American Express, Discover Card, Master Card and Visa, all payments are done through the worldwide known secure system of PayPal.

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10. How do I return a product?

Before returning any item, call 00357 24642070, Monday through Friday between the hours of 8:00 A.M. and 5:P.M. to obtain a Return Authorization (RA) Number.

Please be sure to write this number on the outside of the shipping box. Do NOT write on the actual product packaging. Returns made without a Return Authorization Number will be automatically returned to the sender. At the time of issue of the RA number, our customer service representative will also give you the address of our returns department.

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11. Is there a time limit on returns?

We are committed to ensuring your total satisfaction with our products and services. That is why we offer a 15-Day time period. If you are not completely satisfied with your order within the 15 days purchasing the item, simply contact us for return.  Unless sent in error by medicomstore.com, the customer is responsible for the return shipping costs.  In case of an error occurring on the part of medicomstore.com,  we will cover the return shipping costs 100%. Returned items must be in their original packaging, unopened, and in a resalable condition in order to be replaced or refunded.

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12. When do I receive my refund after the item was returned?

You will receive your refund as soon as it is received by our returns department. Credits or exchanges cannot be provided without obtaining a proper Return Authorization Number.

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13. Can I return hazardous materials?

Any return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with federal and state laws and regulations governing transportation of hazardous materials.

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